How do I update the policy premium when I do a policy change in the Service Center?
When you move a service ticket to Closed Opportunities in the Service Center, you will have a prompt to indicate if that specific request resulted in a premium change. You are presented with three choices:
Yes, premium increased
Yes, premium decreased
No premium change
If you indicate that the premium did change, you will see a box to enter the amount of the increase or decrease. Also notice that you can see the Current Policy Premium below that box.
After you click on Update Premium, the policy premium will update on the contact record as well so you will no longer have to enter that separately.
Additionally, premium changes will be tracked as a note on the contact record so you will have record of all changes, who made them, how much the change was for, and when it was made for E&O purposes.