Service Request Types

This article will show you how to utilize Service Request Types in the Service Center

When you create a new ticket in the Service Center, you can now indicate a specific type of change request rather than just saying it is a service ticket. We have a pre-defined list of the following common service requests that you can select from:

 

- Add/Remove Vehicle
- Driver Change
- Mileage Update
- Mortgagee/Additional Interest Change
- Coverage/Deductible Change
- Address Change
- Dwelling Updates
- Scheduled Items Change
- Billing Change
- Documents for Discount(s)
- Other Change

 

You can also filter your Service Center by specific change requests to get an idea of how many of each type your agency is seeing over a certain period of time.