1. Help Center
  2. Terms & Policies

Anti-Spam Policy

Understanding our anti-spam policy

  1. Your contacts

1.1) Permission is required

When having contacts subscribe you must ensure that they know you will be sending them emails. You should also let them know how frequently they can expect to receive emails. By having this information up front and easy for your subscribers to understand you can ensure lower bounce, unsubscription, and complaint rates.

1.2) Importing your existing contacts

You are able to import your existing subscribers without requiring an additional opt-in process by our service. Any subscriber you import should have already opted in to receive your emails. Importing subscribers who have not directly requested emails from you in the past (using your own opt-in process) cannot be imported.

1.3) Paid lists, rented lists, borrowed lists, etc.

We do not allow any form of paid, rented, borrowed, etc. lists. If you did not directly get permission to send emails to a contact you cannot use our service.

1.4) Using contacts collected offline

You must have direct permission of every contacts in your list to send them emails. This includes emails that you would obtain offline. If you ask people to subscribe offline (such as on a piece of paper) you must be able to provide documented proof of the subscribers giving you permission to email them. Please note that simply getting someone's business card is not an acceptable opt-in and you cannot import or send to emails that you have obtained from business cards.

2) Your email content you send

2.1) Types of content we do not allow

There are a number of different content types we do not allow with our hosted email marketing service. The list includes (but is not limited to):

Sexually Explicit Emails
Illegal Substances or Goods
Dietary supplements
Pills or Online Drug Purchases
Work At Home, Pyramids
Day Trading Tips, Forex, etc.
Get Rich Quick Schemes
Internet Loans, Pay Day Advances
Male enhancement products
Escort and dating services

Any content that is in one of the above categories can not be sent using our service. There are absolutely no exceptions allowed. This is to allow us to focus on building our service and maintaining the highest level of deliverability possible.

Did this answer your question?